Refund policy

Return & Refund Policy

Thank you for shopping at [grillforgeGG]! We want you to be satisfied with your purchase. Please review our policy below regarding returns, refunds, and replacements.

1. 7-Day Return Window

We offer a 7-day return policy, which means you have 7 calendar days after receiving your item to request a return or replacement.

To be eligible for a return:

  • Your item must be in the same condition that you received it: unworn, unused, with tags, and in its original packaging.

  • You will need the receipt or proof of purchase.

2. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery and contact us immediately (and within 7 days of delivery) at [getgrillforge@gmail.com] if the item is defective, damaged, or if you received the wrong item.

To process a replacement or full refund for a damaged or incorrect item, please provide:

  1. Your order number

  2. Clear photos or a short video showing the damage, defect, or wrong item

Once verified, we will send a replacement free of charge or issue a full refund to your original payment method.

3. How to Start a Return

To initiate a return request within the 7-day window, contact us at [getgrillforge@gmail.com].

  • Please note: Items sent back to us without first requesting a return will not be accepted.

  • Unless the return is due to our error (e.g., defective or wrong item received), the customer is responsible for paying all return shipping costs.

4. Non-Returnable Items

Certain types of items cannot be returned:

  • Perishable goods (such as food, flowers, or plants)

  • Custom products (such as special orders or personalized items)

  • Personal care goods (such as beauty or sanitary products)

  • Gift cards and final sale/clearance items

5. Refunds

Once we receive and inspect your return, we will notify you of the status of your refund. If approved, your refund will automatically be processed on your original payment method within 5–10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund.

6. Contact Information

If you have any questions about our return policy, please reach out to us at:

  • Email: [getgrillforge@gmail.com]

  • Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)